GROWTH MENTORING & DEVELOPMENT FOR FRANCHISORS, FRANCHISEES & SUPPORT TEAMS

Empower your network with tailored training, coaching and development from Platinum Wave - accelerating growth, performance and franchise success.

Over the past 25 years, we’ve worked with a wide range of franchise networks. Whether you need a short, high-impact strategy session or a full training program, we’ll help you pinpoint, build and embed the practices that make a difference.

WHO WE SUPPORT

We deliver bespoke training and mentoring for:

Franchisors - optimise your leadership, recruitment, engagement and network performance
Support teams / operations / field staff - strengthen processes, behaviours and tools that uplift franchisees
Franchisees - whether new or established, scale your territory, build your team, refine your operations

WHAT WE DO:
KEY SERVICES AND PROGRAMMES

Franchisor Coaching & Leadership Development

Strategy sessions on network growth, expansion & multi-territory planning
Leadership mentoring, decision support & accountability
Franchisee engagement, incentive & retention programmes

Support Team Skills & Process Training

Process design, systems work & behavioural coaching
Customer support, field contact frameworks, escalation models
Techniques to improve responsiveness, feedback loops, network communication

Franchisee Growth Mentoring & Business Training

Setting stretch targets, growth planning, accountability
Operational excellence: staffing, sales, marketing, cost control
Region / multi-unit development, territory scaling

Our training and mentoring has helped franchisees double turnover, engage more effectively with their brand and exceed growth benchmarks once thought unreachable.

We work closely with franchisors and franchisees to embed learning so that change becomes part of daily behaviour - not just a one-off workshop.

WHAT WE DO MAKES A BIG DIFFERENCE

“Suzie has been an incredible support to us at Mini First Aid. We work with her through regular quarterly leadership team planning sessions, and her insight and guidance have been invaluable in shaping our strategy and ensuring we have a clear, achievable plan in place. Suzie has a fantastic way of challenging our thinking while keeping us focused on our goals.

She doesn’t just help us set the strategy, she’s involved from the very start and continues to guide us through implementation, which has made a huge difference to our success. She’s also presented to our franchise network at our annual conference, and the feedback from our franchisees was brilliant.

Suzie’s knowledge of franchising is second to none, and she has a great way of connecting with people and making complex topics clear and actionable. I wouldn’t hesitate to recommend Suzie and Platinum Wave to any business looking to grow, strengthen their strategy, and get expert franchising support.”

Kate Ball, Founder of Mini First Aid

APPROACH AND PHILOSOPHY

Bespoke & flexible: we don’t do “one size fits all” training - we listen, diagnose and build exactly what you need
Blend of formats: workshops, 1:1 coaching, group sessions, remote & in-person
Embed behaviour change: follow-up, accountability, coaching cycles, periodic audits
Led by experienced practitioners: sessions delivered by our CEO, Suzie McCafferty and senior team members

GET STARTED / NEXT STEPS

Book a discovery call - tell us your biggest challenges & areas for growth
Training needs audit - we’ll map gaps, opportunities & priorities
Proposal & programme blueprint - deliverables, timeline, investment
Delivery & follow-up - we implement, coach, embed measurement & accountability

FREQUENTLY ASKED QUESTIONS

Who should invest in franchise training and mentoring? If you want sustainable network growth, stronger franchisee performance, and better consistency across units, training and mentorship are essential.
How do you design a tailored training programme? We start with a diagnostics or audit, then co-design modules around your people, processes, challenges and outcomes.
What formats do your trainings use? Workshops (in person or virtual), 1:1 coaching, group sessions, follow-up accountability calls and field audits.
How long will it take to see results? Typically, improvements in systems, behaviour and performance are noticeable in 3-6 months. Deeper culture shifts may take 9-12 months with ongoing reinforcement.

GROWTH MENTORING & DEVELOPMENT FOR FRANCHISORS, FRANCHISEES & SUPPORT TEAMS

We deliver bespoke training and mentoring for: ​

Franchisors - optimise your leadership, recruitment, engagement and network performance

Support teams / operations / field staff - strengthen processes, behaviours and tools that uplift franchisees

Franchisees - whether new or established, scale your territory, build your team, refine your operations

WHAT WE DO: KEY SERVICES AND PROGRAMMES

Franchisor Coaching & Leadership Development ​

Strategy sessions on network growth, expansion & multi-territory planning

Leadership mentoring, decision support & accountability

Franchisee engagement, incentive & retention programmes

​

Support Team Skills & Process Training ​

Process design, systems work & behavioural coaching

Customer support, field contact frameworks, escalation models

Techniques to improve responsiveness, feedback loops, network communication

​

Franchisee Growth Mentoring & Business Training ​

Setting stretch targets, growth planning, accountability

Operational excellence: staffing, sales, marketing, cost control

Region / multi-unit development, territory scaling

​

​

Our training and mentoring has helped franchisees double turnover, engage more effectively with their brand and exceed growth benchmarks once thought unreachable.​

We work closely with franchisors and franchisees to embed learning so that change becomes part of daily behaviour - not just a one-off workshop.

WHAT WE DO MAKES A BIG DIFFERENCE

APPROACH AND PHILOSOPHY

Bespoke & flexible: we don’t do “one size fits all” training - we listen, diagnose and build exactly what you need

Blend of formats: workshops, 1:1 coaching, group sessions, remote & in-person

Embed behaviour change: follow-up, accountability, coaching cycles, periodic audits

Led by experienced practitioners: sessions delivered by our CEO, Suzie McCafferty and senior team members

GET STARTED / NEXT STEPS

Book a discovery call - tell us your biggest challenges & areas for growth

Training needs audit - we’ll map gaps, opportunities & priorities

Proposal & programme blueprint - deliverables, timeline, investment

Delivery & follow-up - we implement, coach, embed measurement & accountability

FREQUENTLY ASKED QUESTIONS

Who should invest in franchise training and mentoring? If you want sustainable network growth, stronger franchisee performance, and better consistency across units, training and mentorship are essential.​

How do you design a tailored training programme? We start with a diagnostics or audit, then co-design modules around your people, processes, challenges and outcomes.

What formats do your trainings use? Workshops (in person or virtual), 1:1 coaching, group sessions, follow-up accountability calls and field audits.​

How long will it take to see results? Typically, improvements in systems, behaviour and performance are noticeable in 3-6 months. Deeper culture shifts may take 9-12 months with ongoing reinforcement.